SHIPPING POLICY

Processing Your Order
After placing your order, you will receive an email confirmation.

Shipment Processing Time

Processing time refers to the time it takes to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 3 working days. We will contact you if there are any delays.

Shipment Locations

Domestic & Worldwide

Shipment Rates and Delivery Estimates

We strive to deliver your order as soon as possible. Once your order is placed, an estimated delivery time will be provided. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.

Domestic:
Express Shipping

  • Delivery Time: 1-3 business days (Monday to Friday, excluding holidays).

  • Cost: $16.50

Standard Shipping

  • Delivery Time: 3-5 business days (Monday to Friday, excluding holidays).

  • Cost: $12.50

International:

  • New Zealand: $12

  • United States: $25.50

  • UK/Europe: $25.50

  • Rest of the world: 25.50

    Please not that delivery dates may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

    We are not responsible for incorrect shipping addresses provided by customers.

Tracking Options

All orders are shipped via Australia Post with a premium, tracked service. Once your order is confirmed and shipped, you will receive a link to track your package.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at itsnazpower@gmail.com.

Refunds & Exchanges

We strive to ensure you are satisfied with your purchase. However, due to the nature of our products, we have specific guidelines regarding refunds and exchanges.

No Exchanges or Refunds

We do not offer exchanges or refunds. Please choose carefully, as Naz Power does not provide refunds or exchanges for change of mind.

Incorrect or Damaged Items

If you receive the wrong order or if the item is damaged inside the packaging, please contact us immediately at itsnazpower@gmail.com with details and a photo of the issue. We will address the problem promptly.

4. Responsibility for Shipping Damages

NAZ POWER is not responsible for any damage caused by the courier during transit. Please ensure you inspect your package upon arrival and report any issues to the courier if damage is apparent.

5. Contact Us

For any issues regarding your order, such as receiving the wrong item or damage within the packaging, contact us at itsnazpower@gmail.com. We will work with you to resolve the issue as quickly as possible.